Cleaner Uxbridge Terms and Conditions
These Terms and Conditions set out the basis on which cleaning services are provided by Cleaner Uxbridge. By making a booking, the customer agrees to be bound by these terms, which apply to domestic and commercial cleaning services unless a separate written agreement states otherwise. For the purposes of this document, references to Cleaner Uxbridge, we, us and our mean the service provider, and references to you or the customer mean the person or business requesting the service. These terms are intended to be fair, clear and practical, and they should be read carefully before confirming any cleaning appointment.
Any estimate, quotation or schedule provided by Cleaner Uxbridge is based on the information available at the time and may change if the scope of work, access conditions, property size, level of soiling or requested frequency of service differs from what was originally discussed. Unless expressly stated otherwise, all services are supplied subject to these terms, and no employee, contractor or representative may vary them unless such variation is confirmed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force.
These terms are designed to govern the relationship between the customer and Cleaner Uxbridge in a straightforward manner. The customer is responsible for ensuring that the instructions provided are complete and accurate, and for informing us of any special requirements, fragile surfaces, restricted access, or hazards that may affect service delivery. By booking, you confirm that you are authorised to permit access to the property and to agree to the services on behalf of all occupants, owners or relevant third parties where applicable.
1. Booking Process
Bookings may be requested by telephone, email, online enquiry or other approved communication method. A booking is only confirmed when Cleaner Uxbridge has accepted the request and provided a confirmation, whether verbal or written. Any stated arrival time is an estimate rather than a guarantee, because travel conditions, previous appointments and operational factors may affect scheduling. We will use reasonable efforts to attend within the agreed time window, and if delays arise we will inform the customer where practicable.
At the time of booking, the customer should provide accurate details about the property, the type of cleaning required, the expected duration, access arrangements, parking limitations, alarm systems, pets, security requirements and any specific cleaning products that must or must not be used. If the information supplied later proves to be incomplete or inaccurate, Cleaner Uxbridge may adjust the price, duration, team size or service scope accordingly. In some cases, we may decline or reschedule a booking if we determine that the requested work is unsafe, unsuitable, beyond our service capability, or likely to breach legal or health and safety obligations.
Where a regular or recurring service is arranged, the customer accepts that dates may be subject to change for holidays, staff availability, severe weather, equipment failure or other matters outside reasonable control. While every effort is made to maintain continuity, cleaner availability cannot always be guaranteed at a specific time or by a specific individual. For one-off appointments, the exact tasks included should be agreed in advance to avoid misunderstanding. Any additional work requested on the day will be treated as an extra service and may incur further charges.
2. Payments and Charges
Prices are normally provided as an estimate or fixed quote based on the expected service requirements. Unless otherwise agreed in writing, all charges are due in pounds sterling and may be subject to applicable tax. Cleaner Uxbridge reserves the right to revise pricing if the actual service differs from the original booking details, including where extra time, specialist products, deep-cleaning work or additional staff are required. The customer agrees that any such adjustment is reasonable where it reflects the real conditions encountered at the property.
Payment terms will be specified at the time of booking or in the invoice. Unless agreed otherwise, payment is due immediately upon completion of the service or within the stated invoice period. We may require advance payment, a deposit, or part-payment for larger, recurring or specialist cleaning assignments. If payment is not made by the due date, Cleaner Uxbridge may suspend future bookings, charge reasonable recovery costs where permitted by law, and pursue outstanding sums through lawful means. Any bank transfer fees, card processing charges or similar charges imposed by third-party providers remain the customer’s responsibility unless expressly included in the price.
The customer must notify us promptly if they believe an invoice is inaccurate. Disputed amounts should be raised in good faith and with supporting information as soon as possible after receipt. Undisputed amounts remain payable on time even if another part of the invoice is under review. Any promotional price, discount or special offer is only valid for the stated period and may be withdrawn or amended if the customer fails to meet the published conditions. We may also refuse continued service where payments have repeatedly been late or where previous invoices remain unsettled.
3. Cancellations, Rescheduling and Access
To keep the service efficient for all customers, cancellation or rescheduling requests should be made as early as possible. Unless a different notice period has been agreed, at least 24 hours’ notice is required for standard appointments. If less notice is given, Cleaner Uxbridge may charge a cancellation fee to cover reserved labour time, travel arrangements and administrative costs. For larger projects, periodic services or specialist work, a longer notice period may apply and will be stated at the time of booking.
If we arrive and are unable to gain access to the property, or if the service cannot be completed because the customer is absent and no valid access arrangements have been provided, this may be treated as a late cancellation or failed appointment. The same applies where essential utilities, keys, parking permissions or security codes are unavailable and prevent reasonable performance of the cleaning. Customers must ensure that the premises are safe, accessible and ready for the agreed service. Where necessary, the customer should remove valuables, secure confidential material and inform occupiers about the visit.
Cleaner Uxbridge may reschedule or cancel a booking if circumstances beyond our control make service delivery impracticable or unsafe. This may include severe weather, transport disruption, illness, accidents, equipment faults, property hazards, infestation, fire, flood or suspected criminal activity. In such cases, we will use reasonable efforts to offer an alternative date or time. We are not liable for inconvenience, indirect losses or consequential costs arising solely from a necessary rescheduling where the situation is outside our reasonable control.
4. Service Standards, Customer Responsibilities and Liability
Cleaner Uxbridge will provide services with reasonable care and skill and in accordance with the agreed booking details. However, the customer acknowledges that cleaning results may vary depending on the condition, age and material of surfaces, the degree of pre-existing wear, the availability of water or electricity, and the suitability of products for particular finishes. Some marks, stains or damage may be impossible to remove without risking harm to the surface. Where there is a risk of damage, we may refuse to use certain methods or chemicals. We reserve the right to stop work if continuing would be unsafe or would likely cause damage.
The customer is responsible for informing us of any known defects, fragile items, hidden damage, leaks, loose fittings, electrical faults, structural issues or other hazards before work begins. We do not move heavy items, disconnect appliances, enter sealed areas or handle property in a way that could create risk unless this has been specifically agreed and is safe to do so. The customer should also ensure that pets are secured, children are supervised, and personal items of value are stored safely. If the customer asks us to use their own products or equipment, they do so at their own risk unless the product is clearly unsuitable through our negligence in choosing to use it.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, Cleaner Uxbridge will not be responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or damage arising from information supplied by the customer being inaccurate or incomplete. Where we are found liable for loss or damage to property, our liability will be limited to the reasonable cost of repair or replacement, taking account of wear and age, and capped at the amount paid or payable for the affected service unless a higher limit is required by law.
5. Waste Handling and Legal Compliance
Cleaner Uxbridge follows applicable UK waste and environmental regulations when removing rubbish or waste generated during cleaning work. Unless specifically agreed, our standard service does not include disposal of bulky waste, hazardous waste, electrical items, sharp materials, clinical waste, paint, solvents or substances requiring specialist treatment. If waste removal is included, the customer must ensure that the items are lawfully classifiable for collection and do not contain prohibited materials. We may refuse to transport or dispose of any item that could expose us to legal, environmental or safety risks.
Any waste produced during the service should be separated where reasonably practical, and the customer must provide accurate information about its nature if asked. Cleaner Uxbridge may follow recycling, reuse or disposal procedures in accordance with relevant regulations and licensing requirements. The customer is responsible for ensuring that no prohibited, contaminated or dangerous items are left accessible in the property without prior disclosure. If we reasonably believe that a substance or item is regulated, hazardous or unlawful to handle without specialist arrangements, we may stop work and charge for the time already spent.
Both parties agree to comply with all applicable laws and regulations relating to cleaning products, health and safety, data protection, occupational safety, waste management and premises access. The customer must not request any service that would require us to act unlawfully or unsafely. If a particular task would breach environmental rules, tenancy obligations, building policies or other legal requirements, Cleaner Uxbridge may decline that task without liability. Any advice provided about waste handling is general in nature and does not replace specialist legal or environmental guidance where such advice is needed.
6. Complaints, Variations and Ending the Service
Any concerns about the service should be raised as soon as possible after completion so that they can be assessed promptly and fairly. We may ask for photographs, details of the issue and access to the area concerned so that we can inspect the matter and, where appropriate, offer a reasonable remedy such as re-cleaning the affected area. Cleaner Uxbridge will not accept responsibility for complaints made long after the service where it is no longer possible to verify the condition of the property or determine the cause of the issue. A complaint does not suspend the customer’s obligation to pay undisputed amounts.
Any change to the agreed scope of work must be confirmed by both parties, especially where it affects time, price, frequency, products or access arrangements. Verbal requests made during a visit may be acted upon at our discretion, but they do not create a binding variation unless accepted by us. Cleaner Uxbridge may withdraw from a service arrangement if the customer breaches these terms, repeatedly withholds payment, fails to provide safe access, behaves abusively, or creates a condition in which the service cannot be carried out lawfully or safely. Where termination occurs, any amounts already earned remain payable.
These terms apply from the date of booking and continue until the service is completed or the arrangement is ended in accordance with them. If the customer’s needs change, or if the property is sold, vacated or no longer requires cleaning, it is the customer’s responsibility to notify us in time. Our failure to enforce any right under these terms on one occasion does not mean that right has been waived. Any waiver must be made in writing and signed or otherwise confirmed by an authorised representative of Cleaner Uxbridge.
7. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction over any dispute that cannot be resolved amicably. If a disagreement arises, both parties will first attempt to resolve the matter in a reasonable and cooperative manner before pursuing formal proceedings.
The customer confirms that they have read and understood these terms before proceeding with a booking and that they accept them on behalf of all relevant parties connected with the service. Cleaner Uxbridge may update these terms from time to time to reflect legal, operational or commercial changes. The version in force at the time of booking will apply unless a later version has been expressly agreed in writing. Continued use of the service after a revised version is issued may be taken as acceptance of the updated terms.
By instructing Cleaner Uxbridge, the customer acknowledges that these provisions create a practical and lawful framework for cleaning services, balancing the need for reliable performance with the realities of property conditions, scheduling, and regulatory compliance. These terms are intended to protect both parties, reduce misunderstandings and support a professional service standard across all bookings.