Cleaner Uxbridge Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Cleaner Uxbridge to residential and commercial customers. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

Client or you means the individual or organisation booking or receiving cleaning services from Cleaner Uxbridge.

Company, we, or us means Cleaner Uxbridge and any authorised representatives engaged to deliver the services.

Services means any cleaning services provided by the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleans, deep cleans, and related cleaning activities.

Premises means the property or location where the services are to be carried out.

Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.

2. Scope of Services

The Company will provide cleaning services as agreed at the time of booking. The scope of work may include regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and other related services offered by the Company within its general service area, including Uxbridge and surrounding locations.

The specific tasks to be carried out during each visit will be as agreed between the Client and the Company and confirmed during booking or any subsequent variation agreed by both parties. The Company reserves the right to refuse any task that it considers unsafe, inappropriate, or outside the normal scope of cleaning services.

3. Booking Process

Bookings may be made by the Client through the Companys accepted communication and booking channels. The Client must provide accurate and complete information about the Premises, required services, preferred dates and times, and any relevant access details.

A booking is considered provisional until confirmed by the Company. Confirmation may be provided by written communication or other confirmation method used by the Company. Once confirmed, a binding Agreement is formed between the Client and the Company subject to these Terms and Conditions.

The Client is responsible for ensuring that the details of the booking are correct. Any changes to the booking, including changes to the date, time, duration, or scope of the services, must be requested by the Client and are subject to the Companys approval and availability.

The Company reserves the right to refuse or cancel bookings at its discretion, including where the Premises are outside its usual service area, where access is not reasonably practicable, or where the Client has a history of late payments or breaches of these Terms and Conditions.

4. Access to the Premises

The Client must ensure that the Company and its cleaners have safe and reasonable access to the Premises at the agreed time. The Client may choose to be present during the service or to make arrangements for access such as providing keys, access codes, or entry via a concierge.

Where keys are provided, the Company will take reasonable care in handling and safeguarding them. However, the Client remains responsible for ensuring that any keys or access codes provided are current, valid, and do not infringe the rights of third parties, such as landlords or property managers.

If the cleaners are unable to gain access at the agreed time due to reasons within the Clients control, this may be treated as a late cancellation and the applicable cancellation or call-out fee may be charged.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the cleaners, including informing the Company of any known hazards, security issues, or special access instructions.

Ensure that the Premises have running water and electricity available during the service, unless otherwise agreed.

Secure or remove any valuables, fragile items, or items of sentimental value that the Client does not wish the cleaners to handle.

Provide any specific instructions regarding particular surfaces, materials, or items that require special care.

Comply with all applicable laws and regulations in relation to the Premises and the use of the services.

6. Payments and Pricing

The price for the services will be communicated to the Client at the time of booking or by subsequent written confirmation. Unless otherwise stated, prices are quoted in pounds sterling and may be on an hourly, per visit, or fixed job basis.

The Company reserves the right to adjust its rates from time to time. Any change in rates will not affect bookings that have already been confirmed, unless the scope or duration of the service is amended at the Clients request or due to conditions at the Premises.

Payment terms will be advised at the time of booking and may include payment in advance, payment on completion, or invoicing with specified payment periods. The Client must pay all invoices in full by the due date specified.

If payment is not received by the due date, the Company may apply late payment charges and interest in line with applicable legislation and may suspend further services until all outstanding amounts are settled. The Client will be responsible for any costs incurred by the Company in recovering overdue sums, including reasonable debt collection and legal costs.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company within the minimum notice period specified at the time of booking. As a general guideline, a minimum of 24 to 48 hours notice before the scheduled start time is usually required to avoid cancellation charges, but the specific period may vary depending on the type of service.

If the Client cancels or reschedules within the required notice period, no cancellation fee will normally apply. If insufficient notice is given, the Company may charge a cancellation fee up to the full amount of the scheduled service.

If the cleaners are unable to access the Premises at the agreed time, or if the service cannot be carried out for reasons within the Clients control, this may be treated as a late cancellation and the applicable fee will be charged.

The Company reserves the right to cancel or reschedule services due to unforeseen circumstances, including staff illness, severe weather, transport disruptions, or other events beyond its reasonable control. In such cases, the Company will endeavour to offer an alternative appointment at the earliest convenient time, and any prepayments for the affected booking will be applied to the rescheduled service or refunded if rescheduling is not possible.

8. Service Quality and Complaints

The Company aims to provide a professional and reliable cleaning service within its service area. If the Client is dissatisfied with any aspect of the service, they should notify the Company as soon as reasonably practicable, preferably within 24 hours of the service being carried out.

The Company will review all complaints and, where appropriate, may offer to re-clean the affected areas or provide a reasonable alternative solution. The Client must give the Company the opportunity to rectify any issues before arranging third parties to undertake additional work at the Companys expense.

9. Liability and Insurance

The Company will take reasonable care in the provision of the services and will maintain appropriate liability insurance customary for a cleaning business operating in the United Kingdom.

The Companys total liability for any loss or damage arising from or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the value of the specific service visit during which the incident occurred, except where such limitation is not permitted by law.

The Company will not be liable for:

Normal wear and tear, or deterioration pre-existing before the service.

Damage resulting from the Clients failure to provide correct instructions regarding specific surfaces or items.

Loss of cash, jewellery, or items of high value not securely stored or disclosed to the Company prior to the service.

Indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

10. Waste Handling and Environmental Regulations

The Company will handle waste generated as part of the cleaning services in compliance with relevant waste and environmental regulations applicable in the United Kingdom.

General household waste and standard cleaning residues will usually be placed in the Clients designated bins at the Premises, unless other arrangements are agreed. The Client remains responsible for regular waste collection and disposal services for the Premises.

The Company does not remove large volumes of waste, bulky items, construction debris, hazardous materials, clinical waste, or any other waste streams that require specialist handling, licensing, or permits. If such waste is present, the Client is responsible for arranging appropriate disposal through authorised waste carriers or specialists.

The Client agrees not to request or require the Company or its cleaners to remove or transport waste in a manner that would breach any applicable local or national regulations.

11. Health and Safety

The Company places high importance on health and safety for both clients and staff. Cleaners are instructed to use products and equipment safely and to follow appropriate procedures for handling cleaning agents and working in different environments.

The Client must inform the Company of any specific health and safety concerns at the Premises, including the presence of hazardous substances, faulty installations, or any circumstances that may pose a risk to the cleaners.

The Company reserves the right to withdraw its cleaners from any Premises where they reasonably believe that health or safety is at risk, and in such cases, the booking may be cancelled or rescheduled. Where the risk arises from conditions under the Clients control, a cancellation or call-out fee may be charged.

12. Property Damage and Breakages

Any accidental damage or breakage caused by the Companys cleaners must be reported to the Company as soon as reasonably practicable. The Company will assess each incident and, where appropriate, may offer repair, replacement, or a reasonable contribution towards the cost, taking into account the age, condition, and value of the item.

The Client must report any allegations of damage or loss within a reasonable period after the service, ideally within 24 hours of completion, and must provide supporting information where requested. Failure to report issues promptly may affect the Companys ability to investigate or provide redress.

13. Confidentiality and Data Protection

The Company will treat all personal information provided by the Client in connection with the services as confidential and will use it only for the purpose of managing bookings, delivering services, and administering the client relationship.

The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. The Client is responsible for ensuring that any personal data they provide is accurate and up to date.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, pandemic, strikes, labour disputes, transport disruptions, or restrictions imposed by authorities.

In such circumstances, the Company may suspend the affected services for the duration of the event or may cancel the booking without liability. Any prepayments for services not delivered due to force majeure may be refunded or applied to a future booking by agreement.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the operation of its business. The latest version will apply to new bookings from the date of publication or notification. For ongoing regular services, the Company will seek to give reasonable notice of any material changes.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the services provided by the Company.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any other documents expressly incorporated by reference, constitute the entire Agreement between the Client and the Company in relation to the services and supersede any previous agreements, understandings, or arrangements, whether written or oral.

By booking and using the services of Cleaner Uxbridge, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.